Patient Parking:

Ample Parking available at Medical Centre ‘s main carpark at rear of Medical Centre Building. There is plenty of Parking available along Gaffney Street and nearby side streets.

Fees and Billing Policies:

We are a Medicare Bulk Billing GP Clinic. All of our GP consultations for patients with a valid Medicare Card and DVA Card holders are Bulk Billed. Children under 16 years of age and patients with a valid Centrelink and Concession Card holders are also Bulk Billed.

Care Plans and Mental Health Care Plans are Bulk Billed for all the above patients.

Procedures, minor surgery and wound dressing may attract a small gap fee. Please ask your doctor. The decision is made on the discretion from your doctor/individual clinician on case by case basis.

WorkCover rates apply to all consultations and treatments for an injury occurred in the workplace. Medicare does not rebate these consultations.

TAC rates apply to consultations and treatments about injuries that have been sustained in a road traffic accident.

Century Health Care requires patients to pay in full for their WorkCover or TAC consultations and treatments. Patient can get reimbursement from your employer or the relevant insurance company. There will be an out of pocket cost. The employer should reimburse the first $642 of a WorkCover Claim. The first $599 of a TAC claim must be met by the patient (and you may receive a partial Medicare Rebate for the services you received).

Patients who have no valid Medicare card will be privately charged. You may seek a reimbursement partially from your Health Cover Insurance company. The amount of re-imbursement will depend on your private Health Cover Policy.

Pre-Employment Medical Examinations, Reports are privately charged. Medicare does not rebate these consultations.

Onsite Pathology:

Pathology: We have onsite Pathology Services. Blood tests open Everyday from Monday till Saturday.

Our Privacy Policy:

Please refer to our Privacy policy section.

Test Results:

Please refer to our Policy on Test results

Telephone Access:

Most problems are best to be dealt with in your consultation with our doctors/clinicians. Our doctors are available during normal clinic hours for emergency advice. However, if your phone call is not emergency in nature, please be respectful to other patients and our policy of minimal interruptions to our doctors who are in-consultation with other patients to attend their need, as interruption caused to the patients they are seeing can be harmful. Our reception staffs are experienced in deciding the appropriate response to any phone request and your message left.

Abusive Behaviour or Language:

This will not be tolerated under any circumstances. We will stride to protect our staffs, our healthcare providers and other patients including children, women and elderly and those with communication issues from any bad language or abusive behaviour. Any person who is not able to respect our request will be asked to leave, and may be asked to transfer their care to another provider.

Restricted Medications:

Our doctors will not prescribe restricted medications, or other drugs of potential abuse, to new patients on their first consultation. These include strong pain killers and most of sleeping tablets or sedatives. We will not make exceptions to the rules, which are a Department of Health requirement, so please do not ask us to do so. We will make a request for your records, health information as soon as possible to allow our doctors to prescribe safely and responsibly.

Patient Feedback and Complaints:

At Century Health Care Medical Centre, we abide by high standards and codes of practice set by the Royal Australian College of General Practitioners (RACGP). We strive our best to provide you and your family a highest level of patient care, in an environment that is private, warm, safe and respectful. We wish you and your family a pleasant experience at Century Health Care Medical Centre. We encourage you to give us your constructive feedback and suggestions to assist us in evaluating and improving our health services to the community.

If you are happy with our services, please tell others about your satisfaction. If you are not happy with any aspect of our services, please inform us. Your doctor or our on-duty staffs are available to discuss any problems you may have. You may talk to us directly or you may prefer to write to us. We take your concerns, suggestions and complaints seriously and try to resolve the issue for you.

Should you wish to take any complaints further, you can contact:

Health Care Complaints Commission (Tel: 03 8601 5222, Regional Free Call Number: 1800 136 066).

Translation Services:

We offer translation service here at Century Health Care Medical Centre.

TIS – Translating and Interpreter Services, for patients if English is not their first language.